Frequently Asked Questions

Is it safe to make an online booking?
It is totally safe to make an online booking with us. Our Booking Engine uses certified 128 bit SSL and only encrypted details are ever transmitted. After making your booking, a confirmation will be sent to your specified email address within a few seconds.

Where can I find the terms and conditions?
Terms and Conditions relating to various aspects of our services can be found here. If you need clarification or have any further questions, please call us on 0208 290 0123.

Will the vehicle be able to carry all our luggage?
Please have a look at our Services/Fleet Page to view the types of vehicle available. It is your responsibility to ensure that you order a suitable vehicle for your requirements. Our customer service staff will be delighted to advise - call 0208 290 0123 or add the comment to your online quotation request.

Do you operate from outside Bromley?
Yes, we operate nationwide for most airport transfers and some other journeys. Please visit our other website at: www.acxtransfers.com

Where can I leave feedback or make a complaint?
You can leave feedback or learn how to make a complaint by clicking here